Help Desk Articles

About TrypScore

• How does TrypScore work?
• What is TrypScore?
• How much data does TrypScore use?
• How much battery life does TrypScore use?
• Do I need to have the app open all the time?
• Why does the app request to use my location?

Getting Started

• How can I earn rewards
• What settings need to be enabled on my device?
• How do I level up?
• How do I earn XP?
• What are Streaks?

Pyns and Badges

• Why don't I have Pyns available to claim?
• What are Badge Levels?
• How do I collect the Pyns from my Tryps?
• How do I earn Pyns?
• Do my Pyns expire?
• How do I collect Pyns/Badges?

See all 8 articles

Score

• How is my driving score calculated?
• Why are my scores so low right after downloading the app?
• How can I improve my driving score?
• Why isn't there a score associated with a recently recorded Tryp?

Leaderboards

• How does the ranking in the Leaderboards work?

Tryps

• Why are my Tryps and other features in the app not showing up?
• Why are my Tryps not recording?
• Why do I have to select if I am the driver for every Tryp?
• How do I select Driver/Passenger?
• What should I do if my Tryp is not recorded properly?
• What do I do if I did not receive my XP?

See all 8 articles

Trypsters

• How do I access my QR code?
• How do I add a friend (Trypster)?
• Can I create a friendly competition between Trypsters (friends)?

Challenges and Contests

• What is the Daily Tryvia?
• What is the Weekly Mission?
• Why are my Contest Entries not showing up?

Rewards

• How will I receive my gift card?
• Do my Rewards expire?

Account management

• What do I do if I forget my password?
• How do I change my Account information?
• What is Team Activation?

Privacy and security

• What if my account is hacked?
• Will TrypScore send my information to Insurance Companies?

Delete Account

• How do I disable/delete my account?