iOS Users: Go to your device's settings, scroll down to TrypScore, click on Location, select 'Always' for location access, and turn the 'Precise Location' toggle on. The next step is to ensure that your Motion & Fitness is set to On.
Android Users: Go to your device's settings and scroll down to Apps. From there, find and select TrypScore, turn your location on to 'Always Allow' and set your Motion and Fitness to On. For Tryps to record properly, battery optimization has to be turned off for TrypScore. To do this, return to the Apps section of settings, click on the 3 dots in the top right corner, select Special Access, choose Optimize Battery Usage, click on the dropdown beside 'Apps not Optimized' and choose All. Scroll down to TrypScore and turn the toggle to Off.